Terms & Conditions
1.1 Throughout these Terms & Conditions “We”, “Us” and “Our” are all references to the provider of the Services; namely ‘Beautique Uk ’;
1.2 Throughout these Terms & Conditions “You” or “Your” are references to the client contracting with Us under these Terms & Conditions.
2.1 “Consent Form” means the prescribed written form recording the informed consent to Treatment required by Us and given by You before any Treatment commences.
2.2 “Deposit” means the non-refundable deposit of £100 payable under Clause 3.1 before any Treatment commences. Deposits are non-refundable or transferable. In the event of any deposits being transferred from other parties in extenuating circumstances these are also non-refundable.
2.3 “Follow Up Treatment” means the treatment which follows and is complimentary to the Initial Treatment and which is free of charge on the strict condition that it is booked at the time of Your Initial Treatment and is then undertaken within 100 days of Your Initial Treatment.
2.4 “Guidance Sheets” mean the explanatory guidance sheets relating to Permanent Make Up and the Services which are provided by Us to You at the Initial Consultation.
2.5 “Initial Consultation” means the free 15 minute consultation with one of Our Technicians where Our Services are initially discussed with a view to You deciding if You would like to have any Treatment. This can be carried out face to face, email, over the phone or via social media.
2.6 “Permanent Make Up” means both the process and result of permanent implantation of coloured pigmentation into skin for cosmetic purposes.
2.7 “Price” means the current Price of any Treatment as advertised on the date when you book an appointment for Treatment and pay the Deposit.
2.8 “Risks” means the risks inherent within the business of providing the Services including (but not to the exclusion of any others) the risk of allergic reaction to a Treatment; the risks of minor bruising, swelling, flaking, tenderness, dryness and corneal abrasion following Treatment and the risk that the colour of the Permanent Make Up after Treatment will not precisely match the pigmentation colour chosen by You before Treatment.
2.9 “Services” mean those permanent make up procedures and services (either collectively or individually) identified from time to time on the Website, Social media or in person.
2.10 “Technician” means the fully trained Technician contracted to Us who conducts the Initial Consultation and/or the Treatment and/or the Follow Up Treatment.
2.11 “Treatment” means the initial treatment and first application of Permanent Make Up following the Initial Consultation.
2.12 “Unsuitable Medical Condition” is any medical condition which makes any Treatment or Follow Up Treatment unsuitable for You whether or not such medical condition is expressly set out in the Consent Form.
2.13 “Website” means Www.beautique-Uk.com.
2.14 “Social Media” means www.facebook.com/BeautiqueUk
3. Booking & Treatment Procedures
3.1 If You decide following Your Initial Consultation to utilise any of the Services You agree to make a booking for both the Treatment (within 60 days) and the Follow Up Treatment (not more than 100 days thereafter) and pay the required £100 non-refundable Deposit at the time of booking.
3.1.1 Pregnancy and breastfeeding are contraindicated from all permanent makeup treatment. In the event that you arrive for a full appointment before declaring either pregnancy or breastfeeding, the treatment is 100% payable.
3.1.2 In the event that you become pregnant between your first permanent makeup treatment and your free of charge follow up appointment, the treatment is terminated and the free of charge appointment is lost. You accept that you are not entitled to any refund either in full or part. We agree to recommence the treatment at full cost with a 20% discount applied after your period of confinement. You agree to take this treatment within 24 months of the first treatment. The 20% discount is from the full price at the time of the recommenced treatment.
3.2 We accept that You may need to change Your booking dates arranged in extenuating circumstances under clause 3.1 so on reasonable notice (being not less than 7 days from the date of Your Treatment and/or Follow Up Treatment) We will allow You, with a 50% charge, to re-book Your appointments but strictly conditional upon:
3.2.1 The period of time between the re-booked Treatment and/or Follow Up Treatment still not exceeding 100 days; and
3.2.2 The re-booked date for the Treatment and/or Follow Up Treatment not being greater than 6 months from the original booked dates; and
3.2.3 Our rights (at Our sole discretion) to refuse more than one re-booking request from You under the provisions of this clause.
3.3 You accept that any late booking cancellations for Your Treatment and/or Follow Up Treatment (i.e not in accordance with Clause 3.2) create a financial loss for Us, so accordingly You agree:
3.3.1 To pay 100% of the Price if You cancel a booking for a Treatment within 72 hours of the booked date for the Treatment;
3.3.2 To forfeit Your entitlement to the cost of Follow Up Treatment being incorporated within the Price if you cancel Your booking for Follow Up Treatment at any time in the 7 days preceding the Follow Up Treatment (and to pay an additional charge for any re-booked Follow Up Treatment as prescribed from time to time).
3.4 Whilst We will use Our best endeavors to run Our daily appointments on time, You accept that the precise booking times may slip and you excuse and release Us from any liability for such slippage within any particular working day.
3.5 Whilst We will use Our best endeavours to ensure that bookings for Treatment or Follow Up Treatment are not cancelled, You acknowledge that this is sometimes unavoidable in extenuating circumstances and You agree:
3.5.1 To release Us from any liability for any cancellation by Us which is notified to You before or on any date booked for Treatment or Follow Up Treatment. Whilst We do our upmost to contact You in these circumstances if we cannot get hold of You, You release us from any liability in this instance;
3.5.2 To release Us from any liability when Your choice of Technician is unavailable to provide the Treatment or Follow Up Treatment but an alternative Technician is made available to You at the appointed time;
3.5.3 To the Restrictions & Exclusions at clause 6.
3.6 Subject only to the earlier provisions of this clause, We agree to carry out the Treatment and the Follow Up Treatment upon full payment by You of the Price.
3.7 You agree that We are under no obligation whatsoever to accept requests from You in the future for any further Treatment (and that We do not need to explain the reasons for any such refusal). You also agree that We are under no obligation whatsoever to accept requests for Permanent Make Up Which We (in Our sole discretion) consider to be inappropriate.
3.8 You agree that we are not liable for any of your travel costs to or from our clinic on any occasion at whatever time.
3.9 In the event of any free of charge follow up cancellations made by Us, we will always offer an additional appointment within 100 days of your first treatment. If we cannot meet this deadline you will receive an additional free treatment to complete your semi permanent makeup.
4. Payment Terms
4.1 You agree to pay the Price in full on completion of your first treatment.
4.2 We will accept a payment of the Price for the Services via bank transfer and/or cash and/or debit card and/or (for a 3% surcharge) credit card (Visa and MasterCard only) but We will not accept cheques.
4.3 If payment of the Price is not made in accordance with the earlier provisions of this clause then We reserve the right to cancel the booking for Your Treatment without penalty and we will retain the £100 non-refundable Deposit.
4.4 Subject to Our rights under Clause 4.3 You will be given credit for the Deposit when You pay the Price for the Services.
4.5 If for any reason You obtain the benefit of Our Services without paying the Price in accordance with Clause 4.1 then You agree to pay Us interest on the Price from the date of Your Treatment until payment at the rate of 5% above the Bank of England base rate (as varied from time to time) with such interest being compounded on a quarterly basis.
4.6 If You pay your £100 non-refundable deposit and do not book or have your requested treatment within 60 days under Clause 3.1 You agree that your deposit will be forfeited and you may have to pay an additional £100 non-refundable deposit to re-book a new appointment.
4.7 In the event that You book through one of Our satellite clinics in other business premises; You agree;
4.7.1 If You request an appointment at a satellite clinic and not directly at Our registered business premises Beautique ’. You are responsible for visiting the satellite clinic location to fill in all prescribed paperwork and to carry out patch testing as soon as you have paid the £100 Non-Refundable deposit. You release Us from any liability in failure to do so as this is out of Our control.
4.7.2 If You do not agree to any of our terms and conditions on signing any of Our prescribed paperwork or standard payment terms this must be highlighted at the time of signing paperwork. Failure to do so will hold You liable for any loss of costs. You release us from any liability in this instance.
4.8 If You or any other persons purchase a Gift Voucher from Us, You agree that this is nonrefundable and may not be exchanged for cash or other denominated vouchers. See clause10.3
4.9 If You cancel your top up appointment and do not re book within 8 weeks You will be charged the yearly top up rate. If you cancel your top up appointment more than once you will be charged a yearly top up rate.
4.10 We do not offer refunds for any services provided under any circumstances. The services carried out have been at a cost to Us. All non- refundable £100 deposits cover some equipment costs and prescription costs for your treatment. You agree on signing any prescribed paperwork and on payment of your non-refundable deposit that you agree to Our Terms and Conditions.
5.1 We agree to provide the Services through Our Technicians using the standard of care to be reasonably expected of a commercial provider of the Services. We also agree only to use materials and products sourced in Europe or the United States of America (and whether organic, inorganic, synthetic organic or synthetic inorganic) which, at the time of Your treatment, comply fully with all applicable legal regulations within the United Kingdom and the European Union.
5.2 You accept and agree:
5.2.1 that Our Technicians are not employed to give You any medical advice;
5.2.2 that Our Technicians are entitled to rely without further enquiry on the consent to Treatment given by you in the Consent Form;
5.2.3 that as an adult (over 18 years old) the decision to have Treatment has been made by You and You alone;
5.2.4 that You will accept the result of Your Treatment and/or Follow Up Treatment without any legal recourse to Us on the understanding that You will pre-approve both the shape and colouring of the Permanent Make Up at the beginning and end of Your Treatment;
5.2.5 that you will read and follow the recommendations made within the Guidance Sheets;
5.2.6 that certain factors beyond Our control (including Your own specific skin characteristics) create Risks which you understand and for which you take full and sole responsibility;
5.2.7 that there are everyday risks of post-treatment infection (in and around the area of Treatment) which are beyond Our control and for which you take full and sole responsibility;
5.2.8 that You have decided (with appropriate advice from your General Practitioner to the extent appropriate) that You do not suffer from an Unsuitable Medical Condition; and
5.2.9 that to the extent (notwithstanding the terms of this clause and Your acceptance of the Risks) You wish to make a complaint which relates in any way (whether directly or indirectly) to Our provision of the Services, then you will make such complaints strictly in compliance with clause 8.
5.2.10 that in very rare cases, the pigment will not hold at all due to skin type. You agree that although we will endeavour to work with best practice, we cannot be held responsible for low or no pigment uptake.
5.2.11 that some skins may not retain the ‘crispness’ of the pigmented hair stroke and others (although rare) may not retain the hair stroke at all as it can blur over time.
5.3 By signing any prescribed consent form for any treatment, You accept all risks, side effects and outcomes of procedures. You agree to all terms and conditions of treatment and release Us from any Liability.
5.4 Dermal Fillers are naturally broken down through the bodies metabolism over time. Each individuals filler will break down at different rates, therefore an exact longevity timescale cannot be given, only a rough guide as per manufacturers guidelines. On signing consent forms you are agreeing to all terms and conditions and release Us from any liability.
5.5 You agree that no one under the age of 18 will be able to attend your appointment with you due to Local policies, health and safety and insurance purposes. If anyone under the age of 18 attends with You, they will be asked to leave the premises which may affect your appointment.
5.6 You agree that photography and videography is not permitted at any time during your appointments at any of our clinic settings. Unless You have obtained written consent from Our Company Director.
6.1 If You breach any of these Terms & Conditions (save for clause 8.1.2 where such breach is addressed separately under clause 6.2) then Your maximum liability to Us will be any unpaid balance of the Price for Our Services together with any interest due under clause 4.5.
6.2 If you breach clause 8.1.2 and publish (or cause to be published) any defamatory statements about Us or any of Our Technicians to any third parties (whether through the use of social media or otherwise) then We reserve the right to claim damages against You in defamation proceedings before the Court for such sum as We are advised to claim by Our legal advisors.
6.3 If We breach these Terms & Conditions then Our maximum liability to You will be the Price (or any part of it) paid by You for the Services and it shall not extend further to any other consequential losses whatsoever which You have (or claim to have) suffered as a result of Our breach.
7.1 We agree to keep Your personal data strictly in accordance with the Provisions of the General Data Protection Regulation 2016 (GDPR).
7.2 Your data will only ever be shared on a need to know basis with, employees of Beautique, HMRC, Accountants, Local police forces and Courts.
7.3 You agree to keep any dispute or complaints which arise between Us strictly confidential between ourselves and our respective legal advisors and any mediator appointed under clause 8.4.
8. Dispute Resolution
8.1 If You have any cause to complain about Us or any of Our Technicians and Your Complaint in any way relates to Our provision of the Services then You agree in the first instance:
8.1.1 to put your complaint in writing to the admin Department using the info@beautique-Uk.com email address; and
8.1.2. Not to publish (or cause the publication of) Your complaint any more widely whether orally to third persons, in writing to third persons or to the world at large through the use of the internet.
8.2 We will investigate Your complaint and give our considered response to it within 8 weeks of Your complaint being received. In accordance with the Financial Ombudsman Service guidelines.
8.3 If You accept any settlement outcome offered by Us in Our written response to Your complaint, then that settlement outcome will be implemented in full and final settlement and the terms of settlement shall remain private and confidential between the parties (or any legal advisors if applicable).
8.4 If You are unhappy with our response to Your complaint then you must refer your complaint to the Online Dispute Resolution Service for Effective Dispute Resolution to seek resolution through mediation. You can do this by visiting https://ec.europa.eu
8.5 The cost of a mediation under clause 8.4 shall be borne equally by You and by Us.
8.6 Only if a formal mediation under clause 8.4 fails to resolve Your Complaint You can take the opportunity to put Your complaint to a court (and in such a case the English Courts shall have exclusive jurisdiction to determine your complaint).
8.7 For the avoidance of any doubt, Your obligation at clause 8.1.2 shall be an ongoing obligation until (but not beyond) the delivery of a final judgment in open court on any legal claim which you commence in accordance with the provisions of this clause.
9.1 These Terms & Conditions shall survive any sale by Us of Our business for the benefit of Our business successor but otherwise they shall not be capable of assignment without the written consent of both parties.
9.2 Wherever within these Terms & Conditions reference is made to “notice” or “notification” then such notice must be given by You in writing to Us using the info@beautique-Uk.com email address and notices to You will be delivered via email to Your last known email address (or alternatively by post to Your last known postal address).
9.3 Our failure to insist in any one or more instances upon the strict performance of any of the provisions herein or to take advantage of any of Our rights hereunder shall not be construed as a waiver to any such provisions or the relinquishment of any such rights which shall continue to have full force and effect
9.4 These Terms & Conditions are governed by the laws of England & Wales and, subject strictly to the provisions of clause 8 in relation to complaints made by You, the English Courts shall have exclusive jurisdiction to determine disputes arising hereunder.
9.5 All terms and conditions are available on our Website: info@beautique-Uk.com, Social Media, www.facebook.com/beautiqueuk and will be given to you in person at any satellite clinic areas. You agree that We are not responsible for Satellite Clinics Failure to provide terms and conditions or any other paperwork in which we have provided them to give to clients on Our behalf as these are circumstances beyond Our control. If You have any queries regarding Terms and Conditions at the time of booking it is Your responsibility to view them via Our Website, Social Media or by contacting Us via telephone or Email. You therefore release us from any liability.
9.6 We reserve the right to change Our payment terms and terms and conditions at any time.
9.7 We reserve the right to change Our Prices in line with other local providers to ensure that a fair service is provided.
10. Gift Vouchers
10.1. Vouchers are valid for 6 months from purchase. The gift voucher expiration date will be stated on them and can not be used after that date.
10.2. Vouchers cannot be replaced if lost, stolen or destroyed.
10.3. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.
10.4. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a credit/debit card payment. If it is less, then change can not be given.
10.5. Vouchers cannot be used in conjunction with any special promotions, discount tokens, coupons or cards.
10.6. Vouchers cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event You may not sell the Vouchers through the internet without Our express written consent, which You must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by You to a third party.
10.7 GIFT VOUCHER CANCELLATION AND REFUND PROCEDURE
The purchaser of the voucher is entitled to a 14-day ‘cooling off’ period provided the gift voucher is returned unused and with the original receipt within 14 days of purchase, after which a full refund will be made. If you need to return a gift voucher within this time frame please email email@example.com